• In case of cancellation of a guaranteed reservation 72 hours before the time of check in there will be no cancellation charges. For any cancellation within 72 hours (3 days) of check in the hotel reserves the right to levy retention charge for the entire period of reservation.

• No waiver of charges for booking done from 15th December to 15th January

• In case of a no show of a guaranteed reservation the hotel reserves the right to levy retention charges for the entire period of reservation.

• In case the booking is made using credit card, guests are requested to carry the following documents at the time of Check In:

• If the Credit card holder is the guest or one of the guests, then the credit card will have to be produced at the time of Check In.

• If the Credit Card holder is not one of the guests, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check In. In addition to this, it is also required to produce a letter, signed by the credit card holder, authorizing the use of the credit card for the booking of the room. The letter should mention the names of the guests, date of travel, property and room type.

• At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel).

• In case the above documents are not produced by the guests, Hotel reserves the right to deny the reservation. In such case no refund (except for the taxes) will be given to the guest.

• In case of erroneous / inadequate / misleading information given while booking , Hotel reserves the right to cancel the booking without any intimation.

• Guests are required to carry a valid identity proof and produce the same at the time of check in.

• Please bring along with you the same identity proof you have entered while booking for verification at the hotel.

• In case of refund, bank transactions will be deducted above cancellation charges.
• In case of credit card transactions, refund will be done only to the same credit card.

Privacy Policy

Cocobay Resort respects your right to privacy. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit card particulars and the like, shall be entitled to privacy and kept confidential and shall not be used/disclosed by it, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law. 

We do not sell, trade or otherwise transfer to outside parties your personally identifable information. This does not include trusted third parties who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information to comply with the law, to protect ours or others rights, property or safety. 

Cocobay Resort reserves its rights to collect, analyse and disseminate aggregate site usage patterns of all its visitors with a view to enhancing services to its visitors. This includes sharing the information with its subsidiaries, and business associates as a general business practice. 

While Cocobay Resort assures you that it will do its best to ensure the privacy and security of your personal information, it shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorised persons consequent to misuse of the internet environment.

Cookies :- To personalise your experience on our website or to support one of our promotions, we may assign your computer browser a unique random number called a cookie. "Cookies" enhance website performance in important ways like personalising your experience, or making your visit more convenient. Your privacy and security are not compromised when you accept a "cookie" from our website. Residency Group does not use "cookies" to collect personal information. "Cookies" cannot read data from your computer’s hard disk or read cookie files from other websites.

Cocobay Resort reserves its rights to revise this privacy policy from time to time at its discretion with a view to making the policy more user friendly.

If you have any queries/ please contact at reservations@cocobayresort.net