policy , Disclaimer policy, Terms & Conditions
In the most unlikely event of our inability to
accommodate you despite you holding a guaranteed
reservation we will arrange alternate accommodation
at similar tariff properties & transport for
you at our cost.
In case of cancellation of a guaranteed reservation
72 hours before the time of check in there
will be no cancellation charges. For any cancellation
within 72 hours (3 days) of check in the hotel
reserves the right to levy retention charge
for the entire period of reservation.
No waiver of charges for booking done from
15th December to 15th January
In order to avoid credit card frauds, guests are
requested to note the following:
In case the booking is made using credit card,
guests are requested to carry the following
documents at the time of Check In:
If the Credit card holder is the guest or
one of the guests, then the credit card will
have to be produced at the time of Check In.
If the Credit Card holder is not one of the
guests, then a copy of the credit card (both
front and back), self-attested by the credit
card holder should be produced at the time
of Check In. In addition to this, it is also
required to produce a letter, signed by the
credit card holder, authorizing the use of
the credit card for the booking of the room.
The letter should mention the names of the
guests, date of travel, property and room
At the time of submitting the credit card
copy, please ensure that the CVV number
on it is blacked out. (CVV Number is a three-digit
number at the reverse side of the credit
card, at the end of the signature panel).
In case the above documents are not produced
by the guests, Hotel reserves the right to
deny the reservation. In such case no refund
(except for the taxes) will be given to the
In case of erroneous / inadequate / misleading
information given while booking , Hotel reserves
the right to cancel the booking without any
Guests are required to carry a valid identity
proof and produce the same at the time of
Please bring along with you the same identity
proof you have entered while booking for verification
at the hotel.
In case of refund, bank transactions will be
deducted above cancellation charges.
In case of credit card transactions, refund
will be done only to the same credit card.
Resort respects your right to privacy. Any personal
information that you share with us, like your name,
date of birth, address, marital status, telephone
number, credit card particulars and the like, shall
be entitled to privacy and kept confidential and
shall not be used/disclosed by it, save for the
purpose of doing the intended business with you,
or if required to be disclosed under the due process
do not sell, trade or otherwise transfer to outside
parties your personally identifable information.
This does not include trusted third parties who
assist us in operating our website, conducting business,
or servicing you, as long as those parties agree
to keep this information confidential. We may also
release your information to comply with the law,
to protect ours or others rights, property or safety.
Resort reserves its rights to collect, analyse and
disseminate aggregate site usage patterns of all
its visitors with a view to enhancing services to
its visitors. This includes sharing the information
with its subsidiaries, and business associates as
a general business practice.
Cocobay Resort assures you that it will do its best
to ensure the privacy and security of your personal
information, it shall not be responsible in any
manner whatsoever for any violation or misuse of
your personal information by unauthorised persons consequent to misuse of the internet environment.
:- To personalise your experience on our website or to support
one of our promotions, we may assign your computer
browser a unique random number called a cookie.
"Cookies" enhance website performance
in important ways like personalising your experience,
or making your visit more convenient. Your privacy
and security are not compromised when you accept
a "cookie" from our website. Residency
Group does not use "cookies" to collect
personal information. "Cookies" cannot
read data from your computerís hard disk or read
cookie files from other websites.
Resort reserves its rights to revise this privacy
policy from time to time at its discretion with
a view to making the policy more user
you have any queries/ please contact at firstname.lastname@example.org